Know where every case is, without asking around.
Bridge gives your team one inbox sorted by deadline, and gives you every case live, the workload per person and the steps that slow things down.
Task Inbox · Sample data
What changes for operations.
Everyone works from one inbox.
Tasks are sorted into Late, Due today, This week and To claim. Each opens with its form, its context and the history of the case, and what someone types is kept as a draft if the tab closes.
- Deadline lanes and claiming
- Drafts restored when the form reopens
- Later forms prefilled from earlier steps
You see who holds what.
Every open task sits under the person who holds it, unassigned first, and dispatchers assign in a click. Dashboards show volumes, failures and durations over any time range.
- Workload per person
- Dashboard KPIs over any time range
- Weekly PDF reports for management
Delays show before the deadline.
The heatmap colours each step by the time cases spend there, and the SLA tracker warns at a threshold you set, so a slow step is fixed before it becomes a complaint.
- BPMN heatmaps
- SLA tracker with breach alerts
- Token replay of any case
The screens you will use most.
Recorded in Bridge with sample data.
DashboardVolumes, failures and durations across your workflows.Sample data InstancesEvery case live, incidents included, with a retry.Sample data
Questions operations teams ask first
Does my team need to learn Camunda?
No. People work in the Bridge inbox and screens, and each person only sees the menus their role allows. Camunda runs underneath.
Can a task be handed to someone else?
Yes. A dispatcher sees the open tasks under each person, unassigned first, and assigns or reassigns them in a click.
How do people know a new task has arrived?
They get an in-app notification and an email alert, and the task appears in their inbox in the lane that matches its deadline.
What do managers get?
Dashboards over any time range, the workload per person, the heatmap of slow steps and a weekly PDF report.
Bridge for other teams
By role
See your own cases in one inbox.
Start a free trial with your own Bridge organisation, or book a 30-minute demo and we will walk through the inbox, the workload view and the dashboards.